IT Services – IT Support

Our tailored managed IT solutions help charities stay focused on their mission, with the confidence that their technology is in expert hands. Avoid unexpected costs with our flexible, pre-paid support packages, or choose a more advanced option with guaranteed response times and proactive monitoring to identify and resolve issues before they impact your operations.

Whichever support level you choose, we can help implement a reliable backup solution—ensuring your charity stays connected and protected, no matter what challenges arise. Let us handle the tech, so you can focus on delivering impact.

Our IT support services are designed to keep your charity running smoothly, so you can focus on making a difference. Here are some key benefits we provide:

• Warranty Management: We handle all communications with your equipment manufacturers, managing claims on your behalf so you can concentrate on your work without disruption.

• Proactive Monitoring and Support: Your devices are automatically connected to our secure monitoring system, allowing us to spot and fix issues related to CPU, memory, or storage before they impact your team.

• Network Support: We diagnose and resolve network problems to keep your charity connected. Plus, we assist with managing VPNs, VLANs, and WiFi Access Points tailored to your needs.

• Password and User Management: Simple requests like password resets, adding new users, or mailbox changes are all taken care of promptly.

• On-Site Support: Whether you need ad-hoc visits or a permanent IT presence, our technicians can work onsite and even join meetings as your trusted IT advisors.

• Fault Logging and Tracking: Easily submit and track all IT issues via our customer portal. With MyAccount, access a detailed knowledge base to quickly resolve common problems.

• Remote Management: Our expert support team can remotely access your devices to fix software issues, install updates, and perform maintenance—minimising downtime and keeping your charity connected.